Privacy Policy

This policy explains how JustFix 24/7 Ltd (“JustFix”, “we”, “us”) collects, uses and protects personal data when you use justfix.co.uk or the JustFix app, in line with the UK Data Protection Act 2018 and the UK GDPR.

1. What information we collect, use, and why

We collect the information needed to arrange and carry out your job, including your name, contact details, address, booking history, payment and transaction details, marketing preferences, and technical data about how you use our site and app. We process this on the basis of your consent, because it’s necessary to fulfil a contract with you, or because we have a legitimate business reason — for example, matching your enquiry to the right engineer, including through automated tools. Our services are intended for adults and are not aimed at anyone under 18.

2. How we collect your information

Most of what we hold comes directly from you — when you sign up, make a booking, or get in touch. We also collect technical data automatically, including through Google Analytics, using cookies. Strictly necessary cookies are always active; analytics and marketing cookies only run with your consent, which you can withdraw at any time. If your data needs to be transferred outside the UK, we put appropriate safeguards in place, such as Standard Contractual Clauses.

3. How we store and process your data

Your data is processed within the UK. We only share it where necessary: with our CRM system, our payment processor Stripe, the Fixer or engineer carrying out your job, where we’re legally required to, or as part of a sale or merger of the business. Jobs may be matched to engineers automatically; you can ask for a manual review of that decision at any time. JustFix 24/7 Ltd acquired the trade and assets of boilerPRO Ltd in March 2023, and data from that acquisition is handled under this same policy.

4. How long we keep your information

• Name, contact details, address, account and payment details: kept until no longer needed, or until you ask us to remove them.
• Marketing preferences: kept until you withdraw consent.
• Website and app technical data: kept for 26 months.
• Service, payment and transaction history: kept for 7 years.

5. Your data protection rights

You have the right to access, correct, or erase your data, to restrict or object to how it’s used, to withdraw consent at any time, and to ask for your data in a portable format. For more on these rights, you can visit the Information Commissioner’s Office at ico.org.uk.

6. How to access your data

You can make a subject access request at any time. This is normally free, and we’ll respond within one month — extendable to three months for complex requests. We may charge a reasonable fee for requests that are manifestly unfounded or excessive.

7. Changes to this policy

If we make a significant change to this policy, we’ll notify you by email or a prominent notice before it takes effect. Other changes will be posted here, and continuing to use our services means you accept the updated policy.

8. How to contact us

For data requests, email dpo@justfix.app. If you have a complaint, please raise it with us first; you can also contact the Information Commissioner’s Office directly.