Legal

Cancellation Policy

Everything you need to know about rescheduling or cancelling a booking.

How charges work

Attendance fee: a Fixer’s visit is charged as one hour. If the job is finished within that hour and needs no extra materials, there’s nothing further to pay. Time beyond the first hour is charged in 30-minute increments.
Estimates: if an estimate is needed, the first hour is still payable. You’re under no obligation to accept the estimate, but if you do, work proceeds on the agreed terms.
Final bill: you’re charged once you’re satisfied the work is complete.

Please cancel as soon as you can. We start incurring costs as soon as a booking is made, so cancelling with little notice may mean a charge applies.

Cancel before 5:00 PM the day before your appointment: no further charge.
Cancel after 5:00 PM the day before: you’ll be charged the equivalent of one hour’s cost.
The call-out fee is not refunded on cancellation, unless our customer services team agrees otherwise.
Any other costs already incurred for your job will also be charged.

If you have any questions about cancelling or rescheduling, email support@justfix.app or call us on 0208 12 66 222.